Returns & Exchanges

At Lion City, we want you to feel at home with every purchase, which is why we offer a 30-day return window for all unused furniture and home décor items. If your selection doesn't perfectly fit your space, our streamlined exchange process ensures you find the right piece for your sanctuary.

1

Initiate Your Request

Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring all hardware, assembly instructions, and protective materials are included.

3

Schedule a Pickup

Choose a convenient time for our specialized furniture couriers to collect the items directly from your home, or drop off smaller parcels at an authorized location.

4

Receive Refund or Credit

Once our warehouse inspects the returned goods, we will issue a full refund to your original payment method or apply store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing